Terms of Service

Thanks so much for your business!  After we confirm your date and time we will send you an request for deposit.  If we need to request an adjustment or have any questions we will contact you right away.

CHURCH, SCHOOL, NON-PROFIT EVENTS:

After you confirm your booking and pay your balance, let us know if you would like promotional materials, W-9 or Liability Insurance documents emailed or if you need our staff to fill out any vendor information.

REFUND/CANCELLATION POLICY:

A valid credit card or debit card is required to guarantee and pay for your reservation. There will be a $25 cancellation fee for all parties or events canceled after payment is received. NO REFUND in the event of reservation being canceled within 14 days of your event. We will make every effort to postpone your event, with no penalty; to another date should cancellation be necessary.

PRIVACY POLICY:

Next Level Gaming, LLC is committed to protecting your privacy. We use the information we collect on the site to make bookings as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.

TIPS:

The Game Coach is there to make sure that your group is making the most of our high-tech fun. He tutors, inspires and entertains. Tipping for good service is a great idea, but not required.

TRAVEL SURCHARGE:

Our primary service area is a 20-mile radius from Columbia, MD (21046). We service greater distances, but must add a fuel surcharge fee depending on the total one-way distance. See our Service Area page for coverage areas.

BAD WEATHER:

Next Level Gaming, LLC trailer was designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated snow storm, tropical storm or hurricane) please contact us to begin the rescheduling.

SUPERVISED CHILDREN:

Next Level Gaming, LLC does require a parent or responsible adult to be present inside or just outside of the trailer at all times. Guests 16 and over require a parent or guardian be on property and within contact of the game coach should a need to contact them arise.

AGE RESTRICTIONS:

  • Game Theater
  • Parties for ages 8+ are allowed up to 20 players inside at one time and only require our game managers to manage the players.
  • Parties for age 7 only allow up to 10 players inside at one time to manage the players inside.
  • Parties with more than 10 7 year-olds will require a second event manager for a fee.
  • We do not host parties for ages 6 or below.
  • Younger siblings will be allowed in older parties, but *must* be accompanied by a responsible adult or guardian at al times.

ALCOHOL/DRUGS:

You may serve alcohol at your event or party; however, we reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the Next Level Gaming, LLC equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.

DAMAGE/INJURY:

Next Level Gaming, LLC or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, Next Level Gaming, LLC reserves the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by client’s guests. Next Level Gaming, LLC or its employees assume no responsibility for any injuries sustained on the clients property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.

FOOD/DRINK:

Next Level Gaming, LLC does not allow any food or drinks into the mobile theater. Please have your guests consume them outside of the trailer prior to entering.

PICTURES:

While your party is in effect the Game Coach may be taking pictures of the party from inside the trailer. You have the option to choose “no pictures” during the booking process. We may post pictures on our social media pages, website, fliers, or other marketing and training material at any time without prior notice.  We will not post last names or addresses for home, private events on our social media photo posts.  We may provide addresses for public events.

OUR TRUCK/TRAILER:

When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park in your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway. **Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is very long and we will need a minimum of 55 feet of space to park. Additionally our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface.

PARKING:

When Next Level Gaming arrives on site, it is strongly suggested to have plenty of parking space available, including all cars and obstructions cleared from the parking area. In cases where we may be late arriving to your event, we will try to add the appropriate amount of time to the end (if we can do it without being late for the next event), or we will provide a prorated refund.  If we are on time and parking, internet, or other issues causes a late start, we cannot extend the party beyond the designated end time.

VIDEO GAME RATINGS:

Next Level Gaming, LLC will not play any “M” rated or higher game in the video game trailer without a request from the client prior to the party/event or adult approval at the time of the event. If you wish to have an “M” rated game or higher at your party/event please contact us, indicating the game you prefer or let the Game Coach know as soon as you can after he gets there. It is also recommended that all clients email us with their game requests.

INTERNET ACCESS

Next Level Gaming coaches will take appropriate steps and troubleshooting to provide internet for the party games.  In the case that internet is deemed inaccessible, unreliable, or otherwise unusable, the game coaches will cease focusing on gaining access to the internet and turn all focus to running a great event with offline games only.  We do not provide refunds for parties which fail to connect to the internet.

DEPOSIT AND FINAL PAYMENT:

We require a 50% deposit to secure your event.  If the deposit is not paid within 24 hours of booking, the event may automatically cancel.  Once the deposit is secured, your party is fully scheduled.  Final payment is due before we begin the event.  In the case that we end up running the event before the payment is made, we reserve the right to charge the final balance due to the payment method on file.

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