Cancellation and Refund Policy
A valid credit card or debit card is required to guarantee and pay for your Next Level Gaming reservation. NO REFUND in the event of your party reservation being cancelled within 14 days of your event. We will make every effort to postpone your event, with no penalty, to another date should cancellation be necessary.
Travel surcharge will apply for locations more than 20 miles from our base in Columbia, Maryland to cover the driver’s time and fuel cost. See our Service Area page for more information.
Damage and/or Injury
Neither Next Level Gaming, LLC nor any of its employees, agents or contractors shall be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage.
Additionally, Next Level Gaming, LLC reserves the right to charge the client’s credit card or invoice client and client agrees to pay for damages, theft or loss to the game theater or equipment resulting from accidental, careless or willful damage of same by client’s guests. Game theater equipment shall include, but not be limited to, the mobile gaming theater, seating, video game systems, televisions, game controllers and game discs. Next Level Gaming, LLC or their employees, agents or contractors assume no responsibility for any injuries sustained on the clients property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.
Food & Drink
Alcohol or Drugs
Truck and Theater
When the Next Level Gaming video game theater pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park in your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway.
Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and game theater combination is very long and we will need a minimum of 60 feet of space to park. Additionally our Game Coach will never disconnect the truck from the game theater at a party/event without prior approval nor park off of a hardened surface.
Next Level Gaming will try to play only the games or game types that you allow. The game theater has games of all ratings and can accommodate many tastes and levels of play. Next Level Gaming can only check with the Party Host or Hostess.
While we will do our best to adhere to the wishes of the Party Host or Hostess, parents and/or adults as to what types of games or game ratings are allowed during an event, it is the responsibility of each parent or guardian to monitor their own child if they choose not to allow them to play. We cannot monitor each game session for every child at all times, especially during larger events and venues.
Next Level Gaming coaches will take appropriate steps and troubleshooting to provide internet for the party games. In the case that internet is deemed inaccessible, unreliable, or otherwise unusable, the game coaches will cease focusing on gaining access to the internet and turn all focus to running a great event with offline games only. We do not provide refunds for parties which fail to connect to the internet.