Policies

Cancellation and Refund Policy

A valid credit card or debit card is required to guarantee and pay for your Next Level Gaming reservation. NO REFUND in the event of your party reservation being cancelled within 14 days of your event. We will make every effort to postpone your event, with no penalty, to another date should cancellation be necessary.

Privacy Policy

Next Level Gaming is committed to protecting your privacy. We use the information we collect on the site to make bookings with Next Level Gaming as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.

Travel Surcharge

Travel surcharge will apply for locations more than 20 miles from our base in Columbia, Maryland to cover the driver’s time and fuel cost. See our Service Area page for more information.

Damage and/or Injury

Neither Next Level Gaming, LLC nor any of its employees, agents or contractors shall be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage.

Additionally, Next Level Gaming, LLC reserves the right to charge the client’s credit card or invoice client and client agrees to pay for damages, theft or loss to the game theater or equipment resulting from accidental, careless or willful damage of same by client’s guests. Game theater equipment shall include, but not be limited to, the mobile gaming theater, seating, video game systems, televisions, game controllers and game discs. Next Level Gaming, LLC or their employees, agents or contractors assume no responsibility for any injuries sustained on the clients property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.

Bad Weather

Next Level Gaming’s game truck is designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, heavy rain or snow, very high winds, flooding etc,) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated ice/snow/rain/wind storm) please contact us to begin the rescheduling.

Supervised Children

Next Level Gaming does require a parent or responsible adult to be present inside or just outside of the theater at all times. Guests 16 and under require a parent or guardian be on property and within contact of the game coach should a need to contact them arise. Guests under the age of 8 require a parent or responsible adult in the game theater at all times. While we will do our best to adhere to the wishes of parents and/or adults as to what types of games or game ratings are allowed during an event, it is the responsibility of each parent or guardian to monitor their own child if they choose not to allow them to play. We cannot monitor each game session for every child at all times, especially during larger events and venues.

Food & Drink

In order to provide you the absolute cleanest and best video game experience possible and protect our equipment, Next Level Gaming does not allow any food or drinks into the video game theater.

Pictures

While your party is in effect the Game Coach may take pictures of the party from inside the theater or during laser tag parties. You will then be able to view these pictures on our Facebook Fan Page and copy them to your files. If you do not want our Game Coach taking these pictures or posting them on the Fan Page please let the Game Coach know prior to the start of your event. This is a service we provide to our guests so they can be sure to capture their party as it happens.

Alcohol or Drugs

You may serve alcohol at a Next Level Gaming event or party; however, we may require an on-site security surcharge and/or security deposit when alcohol is being served. We may and reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around Next Level Gaming equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.

Tips

The Game Coach is there to make sure that your group is making the most of your high-tech fun. He or she tutors, inspires and entertains. Tipping for good service is a great idea but not required.

Truck and Theater

When the Next Level Gaming video game theater pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park in your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway.

Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and game theater combination is very long and we will need a minimum of 60 feet of space to park. Additionally our Game Coach will never disconnect the truck from the game theater at a party/event without prior approval nor park off of a hardened surface.

Game Ratings

Next Level Gaming will try to play only the games or game types that you allow. The game theater has games of all ratings and can accommodate many tastes and levels of play. Next Level Gaming can only check with the Party Host or Hostess.

While we will do our best to adhere to the wishes of the Party Host or Hostess, parents and/or adults as to what types of games or game ratings are allowed during an event, it is the responsibility of each parent or guardian to monitor their own child if they choose not to allow them to play. We cannot monitor each game session for every child at all times, especially during larger events and venues.

Internet ACcess

Next Level Gaming coaches will take appropriate steps and troubleshooting to provide internet for the party games. In the case that internet is deemed inaccessible, unreliable, or otherwise unusable, the game coaches will cease focusing on gaining access to the internet and turn all focus to running a great event with offline games only. We do not provide refunds for parties which fail to connect to the internet.

We’re ready for your big crowd

High-Tech Gaming with the Latest Game Consoles